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At Lenwood Enterprises, we take pride in creating high-quality, custom-made products tailored to each customer’s specifications. Because our products are often one-of-a-kind and custom-built, our Refund Policy reflects the unique nature of our items while ensuring fairness and transparency.
All custom products, including one-off belts, hybrid belts, holsters for lights, lasers, or suppressed handguns, are generally non-returnable. Each product is crafted according to your specifications, measurements, and preferences. Because of the individualized production process, returns or exchanges are not accepted for custom items unless there is a documented defect or error in production.
If a product arrives damaged, defective, or not built according to the specifications you provided, please contact us immediately. Defective or damaged items may be eligible for a replacement or refund, depending on the situation. To request a resolution, customers should provide:
Lenwood Enterprises will review the request and respond promptly to approve a replacement or refund if warranted. Resolution will be provided in accordance with our production and shipping policies.
In rare cases where an order is incorrectly manufactured or shipped, customers must notify Lenwood Enterprises within a reasonable timeframe. Approved corrections may result in a replacement or, in limited cases, a refund. Products must be returned in their original condition unless damaged during shipping or production.
Before returning any item for a defect or error, customers must contact Lenwood Enterprises to obtain authorization. Unauthorized returns will not be accepted. Once approved, we will provide instructions for returning the item and arrange for replacement or refund.
Approved refunds will be issued using the original payment method. Processing times may vary depending on your bank or payment provider. Refunds do not include shipping or handling fees unless the refund is due to an error on our part. Lenwood Enterprises is not responsible for delays caused by third-party financial institutions or shipping carriers.
Customers are responsible for shipping costs on returned items unless the return is due to a defect or manufacturing error. Lenwood Enterprises recommends using a trackable shipping method to ensure the safe return of any products. We are not responsible for lost or damaged items during return shipping.
Because our products are custom-made, orders generally cannot be canceled once production has started. If you need to cancel an order, contact Lenwood Enterprises as soon as possible. Cancellations may be accepted prior to production at the discretion of the business. Orders that have already begun production are subject to non-refundable fees.
While most custom products are non-returnable, Lenwood Enterprises evaluates all issues on a case-by-case basis to ensure customer satisfaction. Our goal is to provide high-quality, tailored products that meet your needs, and we will work with you to resolve any legitimate concerns regarding product quality or errors.
Refunds and returns are also subject to applicable federal, state, and local laws governing custom products and consumer protection. Lenwood Enterprises reserves the right to refuse a refund if the request does not comply with the conditions outlined in this policy.
For questions about refunds, returns, or order issues, please contact:
Lenwood Enterprises
126 North Jefferson St
Saint James, MO 65559
Phone: (573) 241-6502
Hours of Operation: Tues–Fri 9am–6pm / Sat 9am–3pm
Customers are accepted at our location.
