Privacy Policy

Lenwood Enterprises values your privacy and is committed to protecting the personal information you provide while using our website or purchasing our custom-made products. This Privacy Policy explains the types of information we collect, how it is used, and the steps we take to protect your personal data. By interacting with our website, submitting orders, or using our services, you agree to the practices described below.

Information We Collect

Lenwood Enterprises collects personal information that you voluntarily provide when placing an order, requesting a custom product, creating an account, or contacting our team for support. This information may include:

• Your full name
• Billing and shipping addresses
• Email address
• Phone number
• Product preferences or specifications for custom orders
• Order history and purchase details

Because we specialize in custom products such as one-off belts, hybrid designs, and unique holsters for light, lasers, or suppressed handguns, understanding your requirements is essential. We may also collect notes or customization details you provide to ensure your product is made precisely to your specifications.

In addition, we may collect non-personal information automatically through our website, including browser type, IP address, device type, operating system, and browsing behavior. This data helps us analyze trends, improve website functionality, and enhance your overall online experience.

How We Use Your Information

The personal information you provide is used primarily to process and fulfill orders, communicate with you regarding your purchases, and provide exceptional customer service. Specifically, your information allows us to:

• Prepare and ship your custom product according to your specifications
• Confirm orders, send receipts, and update you on order status
• Provide customer support and respond to inquiries efficiently
• Notify you about promotions, product launches, or updates (with your consent)
• Improve website features, product offerings, and service quality based on usage data

Non-personal information, such as site traffic data, is used to understand how visitors interact with our website. This enables us to optimize site performance, layout, and content so that customers can navigate and order custom products more efficiently.

Cookies and Tracking

Our website may use cookies and other tracking technologies to enhance your browsing experience. Cookies may store preferences, remember order information, or track user behavior for analytics purposes. This information allows us to provide a personalized experience and improve our service offerings. While cookies improve website functionality, you may disable them in your browser settings. Disabling cookies may impact certain website features or the efficiency of the ordering process.

Sharing Information

Lenwood Enterprises does not sell, rent, or trade your personal information to third parties. Your information may only be shared with trusted partners necessary to complete your order, such as:

• Payment processors to securely handle transactions
• Shipping providers to deliver your products accurately
• Third-party service providers assisting with order fulfillment or website management

Additionally, we may disclose personal information when required to comply with legal obligations, respond to law enforcement requests, or protect the rights and safety of Lenwood Enterprises, our customers, or others.

Data Security

We take the security of your information seriously. Lenwood Enterprises employs reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, disclosure, or misuse. Examples include secure payment gateways, encrypted communications, restricted access to personal data, and internal monitoring procedures. While no system is entirely secure, we implement best practices to reduce risks and maintain the confidentiality of your information.

Your Rights and Choices

You have control over your personal information. You may:

• Request access to the personal information we hold about you
• Request corrections or updates to ensure accuracy
• Request deletion of information that is no longer necessary, subject to legal or operational requirements
• Opt-out of receiving marketing communications from us at any time

Some information may need to be retained for legitimate business purposes, including order fulfillment, warranty claims, and legal compliance.

Children’s Privacy

Lenwood Enterprises’ website and products are not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from someone under 18, we will take steps to delete it promptly.

Third-Party Links

Our website may contain links to third-party websites for product resources, shipping, or payment processing. Lenwood Enterprises is not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any linked sites before submitting personal information.

Updates to This Policy

Lenwood Enterprises may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or website functionality. Any changes will be posted on this page, and the effective date will be updated. Continued use of our website or services constitutes acceptance of any revisions.

Contact Information

For questions, concerns, or requests regarding your personal information or this Privacy Policy, you may contact:

Lenwood Enterprises
126 North Jefferson St
Saint James, MO 65559
Phone: (573) 241-6502
Hours of Operation: Tues–Fri 9am–6pm / Sat 9am–3pm
Customers are accepted at our location.